AD guarantees


Product availability

Availability of products offered for sale or booking on the AD site is followed directly on out logistics platform. We can thus guarantee the availability of products stocked in our warehouses, for processing of your order within 24 working hours.
For products not stocked in our warehouses (less than 20% of products offered) the availability indicated (within 5 to 10 days) is generally possible. In case of delay due to unavailabilty at our suppliers, you will be informed of the later date of availability. 


Track your orders directly

You can follow your order step by step. You just have to login to your account and go to the "order tracking". You are then offered a summary of your orders and reservations. 
You may then view in real-time * the passage of your order from our warehouses to your home or to your AD store.

For any questions you can contact your AD. Their name and phone number are listed on the receipt of your order or reservation.

The right of retraction

For any order placed on the Accastillage Diffusion site, you have a right of withdrawal without penalty and without specific reasons. The withdrawal period is currently fourteen (14) business days from the date of receipt of goods. If this deadline expires on a Saturday, Sunday or holiday, it is extended until the next business day. This right of withdrawal can not be exercised in the following cases :


  • the supply of goods was made to customer specifications or clearly personalized, or which, because of their nature, can not be returned or are liable to deteriorate or expire rapidly;
  • the supply of audio or video recordings, computer software or electronic cards unsealed by the customer.
Upon exercise of the right of retraction, we will reimburse you the amount paid. Repayment is due within 30 days of exercising the right of withdrawal. 

The withdrawal right can be exercised only to the extent that the products are returned to us :
  • 
in their original packaging
  • 
in perfect working and presentation
  • without having undergone any use or installation.
Costs and responsibility for product returns are your responsibility. It is your responsibility to select the means of transport which is the most appropriate, and to package the product with the utmost care, taking account of its fragility. A product that does not meet the conditions of return above or may be adversely affected, particularly by the fact of transportation, may not be refunded.
All product returns must be reported to us in advance by contacting the Accastillage Diffusion store chosen as identified on the Receipt and the Invoice. A refusal to receive products from the carrier can not be identified as an exercise of this right of withdrawal.

*: Thirty minutes are required before you view your order following validation. After shipping, package tracking depends on the tools provided by the transport provider.