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Privacy Policy

 

Last update on June 26 2018 in compliance with the General Data Protection Regulation n°2016/679 (“GDPR”).

INTERMER (« INTERMER »), a central purchasing organisation, franchisor of a network of independent resellers “ACCASTILLAGE DIFFUSION”, and owner of the website http://www.accastillage-diffusion.com (the « Site ») cares about the protection of your personal data.

 

This privacy policy explains how INTERMER and its franchise network handle and treat, as a data controller, your data when you: (i) register or visit the Site, http://www.accastillage-diffusion.com or associated sites or pages ; (ii) order products that INTERMER provides either via our Site or through any other medium (supplier, telephone or email). 

 

The information that we collect and when we get it from

We collect and process your personal information (e.g. name, surname, postal and mailing address, phone number), status (professional or consumer), gender, as the case may be company, department, position, every information necessary for the provision of our services pursuant to a contract (payment information, order history…), data gathered through the use of cookies (IP address, browsing data…), preferences, interests, the products you saw, delivery incidents, complaints and disputes.

These data are collected when: 

-           You provide them to one of our resellers

-           You order something in a seller shop or online

-           You register on our Site or to one of our events (e.g., conferences, seminars, surveys…)

-           You participate to contests, sweepstakes

-           You subscribe to our newsletter or fill in a form

-           You contact us

-           You ask for information

-           You access to, or navigate on social network accounts or pages of Accastillage Diffusion

-           You provide or submit comments, suggestions, purchase experiences or any other content

-           You interact with our services

 

 Cookies

What is a cookie?

A cookie is a text file placed on your terminal equipment (e.g., computer, tablet, smartphone…) during your visit of a website. Cookies are used to identify the terminal equipment on which they are stored.

When you visit this Site, cookies may be installed on your terminal equipment for audience measurements in order to understand your needs, improve the quality of our services and to perform our contractual obligations. Cookies are also placed when you decide to use sharing buttons linked to social networks.

What types of cookies are used on the Site?

 

-        Navigation cookies.

These cookies are required for the operation of the Site (for example, to enable you to log onto your client account or to use the e-shop functionality). These cookies enable you to navigate throughout the Site and to use its functionalities. Disabling these cookies will encumber the Site performance and may make the features and service unavailable.

-       Functional cookies

These cookies enable INTERMER to personalize our content for you and to remember your preferences (for example, your choice of language or region).

-       Analytics cookies

These analytics cookies allow to collect information about your navigation on the Site in order to be capable of introducing improvements in our Site. Our Site uses Google Analytics services, offered by Google Inc. 

-       Third parties’ Cookies for sharing contents on social networks 

The Site contains some hyperlinks giving you the possibility to share contents of the site on your personal social networks accounts, such as Facebook and Twitter.

Some data may be collected by social networks through the banner located on our Site. INTERMER invites you to review those social networks’ privacy policies, in order to identify which type of information they collect. You will be able to configure directly the access and confidentiality of your data on the social network website. INTERMER will never be considered as a data processor for the process of your data made by the social network for their own purpose.

For more information on the use of cookies by these operators:

 

Google Analytics :            http://www.google.com/analytics/learn/privacy.html

Facebook :                         https://www.facebook.com/help/cookies/

Twitter :                              https://support.twitter.com/articles/20170518-utilisation-des-cookies-et-des-technologies-similaires-par-twitter

 

How to manage your cookies parameters?

 

You can at any time configure your terminal equipment to disable the use of cookies. However, in doing this, you must be aware that this refusal may prevent you from taking full experience of the Site features.

You are invited to refer to your browser settings menu where you will be able to block certain types of cookies or to delete them after your navigation.

These following links may help you:

-        Internet Explorer :   https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

-        Chrome :                   https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en

-        Firefox :                    https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

-         Safari :                     https://support.apple.com/kb/PH21411?locale=en_US&viewlocale=fr_FR 

 

How INTERMER uses your personal data?

INTERMER only collects your personal data in order to ensure proper performance of our commercial relationships. We will only process your personal data for the following purposes:

-          To process your orders and provide you with related services (delivery, invoicing, payment)

-          To activate your client account

-          To analyse and predict your preferences so that we can offer you tailored services or services that may interest you

-          To understand and answer your expectations, comments and suggestions

-          To communicate around new products and special offers

-          To conduct surveys, analysis and statistics

-          To inform you on the improvement of our services

-          To send you marketing communications

-          To understand your expectations and realise statistics regarding the performance of our Site.

-          In case of recruitment on our Site, to process your application

-          To process your claims

What is our legal basis to process your personal information?

Your personal information are only processed by INTERMER when we have a legal basis to do so, and in particular:

-          To perform our obligations in accordance with any contract that we may have with you (to process your orders, to register on our Site, to process your queries with our customer service);

 

-          In case of consent (by navigating on our Site, clicking on a ticking box…). You may withdraw your consent at any time;

 

-          It is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we provide our services in the best way that we can;

 

-          It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us (notably regarding tax regulation upon profit).

 

What are your rights?

 You have the following rights:

-         Access to your information – You have the right to request a copy of your personal information that we hold.

 

-         Correcting your information – INTERMER strives to make sure that your personal information is accurate, complete and up to date. At any time, you may ask us to correct your personal information.

 

-         Deletion of your information – You have the right to ask us to delete personal information about you when:

(i)                You consider that we no longer require the information for the purposes for which it was obtained or;

(ii)               Our use of your personal information is unlawful.

 

-         Restricting how we may use your information – You may ask us to restrict how we use your personal information. In this case, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds.

 

-         Right to data portability - You have the right, in certain circumstances, to obtain personal information you have provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice (please note that this right is limited to the data you provided to us).

 

These requests must be sent in writing and addressed to INTERMER, with a valid identity supporting document, send to:

 

INTERMER, Custumer Service, ZI du bois de Leuze, Rue Denis Papin 13310 St Martin de Crau – France

 

Or through the following email address: 

 

serviceclients@accastillage-diffusion.com.

 

If it is your opinion that our answer is not satisfactory within the time limit set by the applicable law, you may lodge a complaint with the relevant data protection supervisory authority:

 

Commission Nationale de l’Informatique et des Libertés (CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 Paris - Cedex 07).

 

Do we disclose your personal data to third party?

Our services suppliers, affiliate societies and members of our resellers network (the “Authorized Processors”) who work with us for management of our Site, performance of our contracts with you, host your data and provide our business operations, exclusively process your personal data within the scope of the missions entrusted to them. These Authorized Processors may contact you directly using the personal data that you provided us or that we obtained lawfully from third parties. We strictly require from our Authorized Processors that they process your personal data in compliance with personal data applicable regulation and that they implement appropriate measures to ensure security and confidentiality of your personal information.

 

We may also release your information when we believe that such release is appropriate to comply with the law, protect ours rights, or if all or part of our assets is transferred to another company.

Lastly, aggregated data, meaning non-identifiable data can be transferred to third parties for marketing, advertising or any other purposes.

Are your data transferred outside the European Union?

Your personal data are respectively stored on our servers and on servers of our Authorized Processors located in the European Economic Area (the “EEA”). We do not transfer data outside the EEA.

 

Should we anticipate transferring in the future your data in connection with the purposes set forth in the present privacy policy, INTERMER undertakes to execute in advance specific agreements putting in place appropriate safeguards for the protection of your personal data (for instance by signing the standard contractual clauses of the European Commission).

  

How long do we your personal data?

INTERMER keeps your data relating to your visit of the Site for at least three years from the date of our last interaction with you in compliance with our obligations under the GDPR or for longer if we are required to do so according to our national regulatory obligations.

 

Your contractual data are kept for the length of our contractual relationship, plus the legal deadlines for archiving or if it is necessary to keep them to protect our legal interests.

No collection and process of data relating to minors

The Site and the services proposed by INTERMER are not intended to minors. Therefore, INTERMER does not process personal data relating to minors. By accessing to the Site, you declare that you are older than 18.

Security of your data

INTERMER is committed to keeping your personal data secure and we have implemented appropriate information security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.

 

All of our Authorized Processors, employees, and data processors who have access to and are associated with the processing of your personal data, are obliged to respect the confidentiality of such personal information.

Changes to our privacy policy

This privacy policy may be updated from time to time to reflect any changes of the applicable personal data regulation or the way we use your personal data. We encourage you to review this privacy policy periodically to be informed of how we use your personal information.