Within the framework of the legal right of withdrawal, you can return all or part of your order made online within 14 working days and under your responsability
You have 2 possibilities to exercise you right of withdrawal :
- You can go directly in an AD shop (see shops list)
- Returning the products using our online procedure
The online procedure should be done via your customer account. You should go in the return tab of your account and do a request inquiries. A return voucher will be send to you.
You will then be able to send the products to the following adress
Accastillage Diffusion - Retour Produits
4 rue Denis Papin
ZI du bois de Leuze
13310 ST MARTIN DE CRAU
As written in our general sales conditions (itel 5), the return will be done at your expense and responsability
Only the products in perfect conditions, in their original package and with a return voucher will be accepted. We recommend you to well pack the products that you return and to use a carrier that is able to provide you a tracking for ex Colissimo)
As soon as we will receive the products and after checking, we will provide a refund directly on on your credit card
In the case of a return online, you can also ask for a product replacement instead of a refund.