Within the framework of the legal right of withdrawal, you can return all or part of your order made online within 14 working days and under your responsability

You have 2 possibilities  to exercise you right of withdrawal :

  • You can go directly in an AD shop (see shops list)
  • Returning the products using our online procedure

The online procedure should be done via your customer account. You should go in the return tab of your account and do a request inquiries. A return voucher will be send to you.

You will then be able to send the products to the following adress

Accastillage Diffusion - Retour Produits
4 rue Denis Papin
ZI du bois de Leuze

As written in our general sales conditions (itel 5), the return will be done at your expense and responsability

Only the products in perfect conditions, in their original package and with a return voucher will be accepted. We recommend you to well pack the products that you return and to use a carrier that is able to provide you a tracking for ex Colissimo)

As soon as we will receive the products and after checking, we will provide a refund directly on on your credit card

In the case of a return online, you can also ask for a product replacement instead of a refund.



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