Article 8 - Returns
Direct all complaints to the ACCASTILLAGE DIFFUSION store chosen and identified on the Receipt of your order or the Invoice. It is your responsibility to receive the products to verify their compliance with the order and their apparent condition. In the event that the products do not comply with the order or present any abnormality, you must clearly indicate this on the delivery form. These and all other claims on the compliance or the condition of goods should be sent within 48 hours to your ACCASTILLAGE DIFFUSION store.
If at the time of delivery, original packaging is damaged, torn, open, then you should check the condition of items. If they were damaged, you must refuse the package and note this on the delivery note (parcel refused because opened or damaged). In all other cases, you are asked to keep the products that you believe to be nonconforming, damaged or suffering from an apparent defect. You will be told via email how to proceed, including how to return them. Compliance with these provisions and deadline conditions aids our consideration of your account and the resolution of the order.
If the defect is compliance, apparent failure of the product or of damage to the product, we send a new product as soon as possible. You have to request a return coupon, we will take care of wat back transportation costs as those to resent the product, never use another procedure.
In the event the exact replacement of the product would not be possible, we will offer a similar product or the cancellation of the sale as regards the affected product and reimbursement of its price.
Hidden defects warranty: Some of the products we offer benefit from a specific manufacturer contractual guarantee. This warranty is sometimes presented in the descriptions of guarantee on our catalogue but is in all other cases in the product packaging. The ACCASTILLAGE DIFFUSION store chosen by you is also able to provide you with any information on the contractual warranty concerning the product of your choice.
It is understood that this contractual warranty is offered by the product manufacturer. We can not in any way assume any liability for failure of the manufacturer in the execution of this guarantee.
For the implementation of this warranty, please submit the products to the ACCASTILLAGE DIFFUSION store chosen, or any other stores in the network. If you prefer to exercise this warranty individually, shipping and product returns are your responsibility. Regardless of the contractual guarantee, we remain liable for the lack of conformity of goods within the contract and fatal flaws as provided in sections 1641 to 1649 of the Civil Code
Article L211-4 of the Consumer Code The seller must deliver goods in conformity with the contract and is liable for defects of conformity existing upon delivery. They are also responsible for faults of conformity resulting from the packaging, installation instructions or installation when it was put to them by the contract or carried out under its responsibility.
Note: Ordinance 2005-136 2005-02-17 Article. 5 : The provisions of this Ordinance shall apply to contracts concluded after its entry into force.
Article L211-5 of the Consumer Code To comply with the contract, the product must :
1 ° Be specific to the purpose usually associated with such a product and, where applicable :
> Match the description given by the seller and possess the qualities that he has presented to the Customer as a sample or model
> Present the qualities that a buyer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labelling
2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the Customer, made known to the seller and which the latter agreed. Note: Ordinance 2005-136 2005-02-17 Article. 5 : The provisions of this Ordinance shall apply to contracts concluded after its entry into force.
Article L211-12 of the Consumer Code The action resulting from lack of conformity lapses two years after delivery of the goods. Note: Ordinance 2005-136 2005-02-17 Article. 5 : The provisions of this Ordinance shall apply to contracts concluded after its entry into force.
Civil Code Section 1641 The seller is required to guarantee against hidden defects of the thing sold which render it unfit for use for which it was intended, or that decrease this use, the Client would not have bought it or have offered a lower price if he had known.
Article 1648 Civil Code section 1 The action resulting from latent defects must be brought by the purchaser within two years after the discovery of the defect.